Thursday, June 21 2018, 08:01:48
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Work from home only with skills Problem solving , Communication , English , Internet , 1 – 15 Years work experience for Akosha in

New Delhi/NCR
Job Description

If you love problem solving, are a chatter box, love to talk and interact then this role has been crafted for you!

We are looking for young and ambitious people to work with a fast growing VC funded startup to join our Process Excellence Team as Brand Experts. Akosha is the largest online customer service platform in India helping thousands of customers and working with some of the biggest B2C companies in India. Visit our website to know more about us.

We are looking for people who will be working as brand experts on our newly launched Android app to interact with users. Users on our app interact with us for queries/service requests/complaints about various companies and their products. Brand experts will help them on our platform and provide solutions to their problems. Akosha brand experts will be the pillar of our organisation and will be responsible for creating the Akosha Experience for users. We are looking for people who enjoy working in a team and are always ready to help.

Need to resolve the queries/service requests/complaints of users as soon as possible

Bilingual, Trilingual, Quadrilingual……Multilingual, in only native Indian language

People with strong reading, writing and communication skills in English

Manage and take ownership of the resolution process for all user related issues

Develop strong relationships with users

Meet various metrics defined by the Process Excellence Team
6 days a week with flexible working shifts

Must Have

Graduation degree or an interesting drop-out story

Excellent command over English

Problem solving ability

Should be able to do multi-tasking

Knowledge of internet and experience of working on computer

Ability to engage people in conversations and witty humour

Computer and reliable internet connection at home is a plus

Job stability and security

Fixed Salary + Monthly Incentives + Surprise gifts

Dynamic working environment

About Akosha

We help consumers and brands in resolving complaints online. It is an online platform where we help consumers and brands in resolving complaints. With the growth of mobile internet, brand perception will depend more and more on how a brand treats its customers – in other words, brand equity and customer service are going to collide. Our 200+ team is passionate about designing products and solutions which will help large brands in managing and profiting from this change.

Fixed compensation besides incentives – 18000, to 20,000 pm

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