Work from home only with skills Problem solving , Communication , English , Internet , 1 – 15 Years work experience for Akosha inNew Delhi/NCR Job Description
If you love problem solving, are a chatter box, love to talk and interact then this role has been crafted for you!
We are looking for young and ambitious people to work with a fast growing VC funded startup to join our Process Excellence Team as Brand Experts. Akosha is the largest online customer service platform in India helping thousands of customers and working with some of the biggest B2C companies in India. Visit our website www.akosha.com to know more about us.
We are looking for people who will be working as brand experts on our newly launched Android app to interact with users. Users on our app interact with us for queries/service requests/complaints about various companies and their products. Brand experts will help them on our platform and provide solutions to their problems. Akosha brand experts will be the pillar of our organisation and will be responsible for creating the Akosha Experience for users. We are looking for people who enjoy working in a team and are always ready to help.Responsibilities
Need to resolve the queries/service requests/complaints of users as soon as possible
Bilingual, Trilingual, Quadrilingual……Multilingual, in only native Indian language
People with strong reading, writing and communication skills in English
Manage and take ownership of the resolution process for all user related issues
Develop strong relationships with users
Meet various metrics defined by the Process Excellence Team
6 days a week with flexible working shifts
Graduation degree or an interesting drop-out story
Excellent command over English
Problem solving ability
Should be able to do multi-tasking
Knowledge of internet and experience of working on computer
Ability to engage people in conversations and witty humour
Computer and reliable internet connection at home is a plusBenefits
Job stability and security
Fixed Salary + Monthly Incentives + Surprise gifts
Dynamic working environment
We help consumers and brands in resolving complaints online. It is an online platform where we help consumers and brands in resolving complaints. With the growth of mobile internet, brand perception will depend more and more on how a brand treats its customers – in other words, brand equity and customer service are going to collide. Our 200+ team is passionate about designing products and solutions which will help large brands in managing and profiting from this change.
Fixed compensation besides incentives – 18000, to 20,000 pm